Overview
In order to receive the new signal, you may require a small piece of equipment, a Digital Adapter, to be installed on each of your television sets. The process is simple - and the installation is free -- but your immediate assistance is required.
Please contact us at 1-877-822-1340, as soon as possible so that we may work with you to prepare for this transition. We understand you will have questions and our award-winning customer service and local support teams are prepared to work with you individually to meet your unique needs.
Frequently Asked Questions
Does this affect every Time Warner Cable Business Class customer?Who do I contact to prepare my business?
When does the change take effect?
Additional Information
What is the Digital Conversion Initiative?
What is happening to my service?
Why is this happening now?
Which customers will be affected?
What if I do not do anything?
What is a QAM tuner?
Why doesn’t Time Warner Cable Business Class already know how many TVs I have?
What is the difference between a Digital set-top box and a Digital Adapter?
What is the charge for a Digital Adapter?
What if I already have digital service from Time Warner Cable Business Class?
How do I turn off my new Digital Adapter?
How can I use the picture-in-picture feature on my TV that’s connected to a Digital Adapter?
Can I use closed captioning with a Digital Adapter?
My TV has an embedded electronic program guide. Will I be able to continue to use this guide after I install the Digital Adapter?
Will my channel numbers change due to the Digital Conversion Initiative program?
Frequently Asked Questions
Does this affect every Time Warner Cable Business Class customer?
- If you have a cable line that runs directly from the wall into your TV - YES, you will need a Digital Adapter. Call 1-877-822-1340 to schedule a free installation.
- If you receive service via a set-top box or CableCARD™ - NO, you will not need a Digital Adapter.
- If you are not sure, please call 1-877-822-1340.
Who do I contact to prepare my business?
Please call 1-877-822-1340, at your earliest convenience, to learn more about the upgrade and to determine the number of TVs in your business not already connected to a Time Warner Cable set-top box. If necessary, we will schedule a quick installation at your business to enable your cable TV service to continue uninterrupted.
When does the change take effect?
Once our network migration takes place on October 19, your TV channels will become unavailable if the new equipment (or a set-top box or CableCARD™) is not connected to each TV.
Additional Information
What is the Digital Conversion Initiative?
Time Warner Cable Business Class is transitioning our current video system to be exclusively digital. If you have a cable line at your place of business that runs directly from the wall into your TV set (or VCR or DVD player, etc.), then you may lose picture on certain channels later this year, and we want to make sure this does not happen. If you have a Time Warner Cable set-top box connected to your TV, you do not need to take any action for that TV.
What is happening to my service?
Time Warner Cable Business Class is transitioning its entire channel lineup to a digital-only signal. This will improve picture and sound quality, and will allow Time Warner Cable Business Class to offer even more HD choices and On Demand titles. In addition, exclusive use of digital technology will enable us to deliver faster Internet speeds and enhanced phone services.
Why is this happening now?
The Digital Conversion Initiative allows us to begin delivering more, and better, products and services that will connect and entertain our customers for many years to come. As the proportion of HD TV sets increases year after year, and as programmers produce more HD programming, Time Warner Cable Business Class is working hard to make this programming available to HD customers in innovative ways. We are also working to deliver faster Internet speeds, enhanced phone services, along with other communications solutions.
Which customers will be affected?
Any customer who subscribes to Time Warner Cable Business Class video service and plugs their cable line directly into the back of their TV will be affected. If you have any TVs in your place of business that connect directly to the wall, you will need to take action and have us install a Time Warner Cable set-top box or a Digital Adapter on those TVs. TVs already connected to a Time Warner Cable set-top box or with a CableCARD™ will not be impacted by this change, and no action is required.
Any TV connected directly to Time Warner Cable Business Class service without a Time Warner Cable set-top box or with a CableCARD™ will eventually lose picture on certain channels it currently receives. If your television has a Digital QAM tuner, you will still be able to receive the Basic channel lineup without a Digital Adapter or Time Warner Cable set-top box.
What is a QAM tuner?
A QAM tuner is a device used in some televisions (Digital and HD) that allows a viewer to receive, in digital format, channels that are not encrypted without the use of a Time Warner Cable set-top box.
Why does Time Warner Cable Business Class not already know how many TVs I have?
Time Warner Cable Business Class knows how many TVs connect to our set-top boxes. However, many customers connect their cable-ready TVs directly to our service without notifying us. These businesses may have several TVs receiving Time Warner Cable Business Class video service.
What is the difference between a Digital set-top box and a Digital Adapter?
A digital Time Warner Cable set-top box (sometimes known as a digital converter box or digital receiver) processes digital-quality signals and offers access to On Demand, Start Over®*, Look Back®*, our Interactive Program Guide and nearly 50 commercial-free music channels. An Adapter simply converts digital-quality signals to a format that is viewable on analog televisions (and digital televisions that do not have QAM tuners).
*Not available in all areas. Some restrictions apply based on type of business.
What is the charge for a Digital Adapter?
Installation is quick and free, and current customers who order their Digital Adapters by December 31, 2011 will receive the Adapter at no charge until April 1, 2013. After that date, regular retail rates will apply to each Adapter. In addition, as always, regular monthly additional outlet fees apply and are priced separately.
What if I already have digital cable TV service from Time Warner Cable Business Class?
TVs that already receive digital cable TV service from Time Warner Cable Business Class via a Time Warner Cable set-top box or with a CableCARD™ are all ready, and you do not need to do a thing. However, most other TVs connected directly to a Time Warner Cable Business Class service without a Time Warner Cable set-top box or with a CableCARD™ will eventually be unable to display video channels.
How do I turn off my new Digital Adapter?
Your new Digital Adapter will remain on, but you can use your new Remote Control to turn your TV on or off at any time.
How can I use the picture-in-picture feature on my TV that is connected to a Digital Adapter?
The picture-in-picture feature on an analog television will not work with our new digital signals.
Can I use closed captioning with a Digital Adapter?
Yes, the ability to display closed captioning is not affected by connecting a Digital Adapter. To use closed captioning, follow the instructions in the TV manufacturer's user guide.
My TV has an embedded electronic program guide. Will I be able to continue to use this guide after I install the Digital Adapter?
Yes. The Digital Adapter will pass through the guide data necessary for your TV’s programming guide.
Will my channel numbers change due to the Digital Conversion Initiative program?
No. There will be no changes to existing channel numbers.
